Chapter 1: General provisions

[Article 1: Purpose]

These terms set out the conditions and procedures for services provided by Onsil Clinic (hereinafter the “clinic”), and other necessary matters in accordance with the Telecommunications Business Act and its Enforcement Decree.

[Article 2: Effect and amendment of terms]

(1) These terms take effect when announced to users.
(2) The clinic may amend these terms when circumstances change or for important business reasons. The amended terms take effect in the same way as described above.

[Article 3: Matters not covered by the terms]

Where matters not stated in these terms are governed by applicable law, that law shall apply.

Chapter 2: Membership and use of services

[Article 1: Definition of member]

A member is an individual whom the clinic considers eligible for membership, who agrees to these terms, completes the service registration form, and receives an ID and password.

[Article 2: Formation of service membership]

(1) Membership is formed when the clinic accepts the user's application and the user agrees to these terms.
(2) Anyone wishing to register and use the service must provide the personal information requested by the clinic.
(3) If the clinic approves an application for membership, it notifies the user of their member ID and any other details it considers necessary.
(4) An ID entered at registration cannot be changed; only one ID is issued per person.
(5) The clinic does not approve applications that meet any of the following conditions.
A. Applying under another person's name
B. Applying under a name other than one's legal name
C. Providing false information on the registration form
D. Applying with the aim of harming social peace, order, or accepted social norms
[Article 3: Service use and restrictions]

(1) The service is generally available 24 hours a day, year-round, unless the clinic faces exceptional operational or technical difficulties.
(2) The service hours above may be restricted after advance notice to members when needed for regular system maintenance or other clinic needs.
(3) The consultation service may not be available 24 hours a day depending on the personal circumstances of the specialist responding.

[Article 4: Service fees]

(1) The service is free for all registered members.
(2) If the clinic makes the service paid, it must announce the timing, policy, and cost on the service before charging begins.

Chapter 3: Withdrawal, rejoining, and restrictions on use

[Article 1: Withdrawal from service]

(1) Members who wish to withdraw must personally email the administrator to request termination.
(2) To withdraw, provide your name, resident registration number, ID, telephone number, and reason so we can verify the details against the registration record and terminate membership.
(3) Withdrawal is complete when you can no longer log in with your previous ID and password.

[Article 2: Rejoining the service]
(1) A user who withdrew from the service under Article 1 may request rejoining by emailing the administrator personally.
(2) To request rejoining, provide your name, resident registration number, ID, and telephone number to verify your identity; we will then process the request.
(3) Rejoining is complete when you can log in with your previous ID and password.

[Article 3: Restrictions on service use]
The clinic may terminate the service agreement without prior notice or suspend access for a set period if a member engages in any of the following acts.
A. Contrary to public order or accepted social norms
B. Related to criminal acts
C. Planning or using the service to harm national or public interests
D. Using another person's ID and password
E. Harming another person's reputation or causing them disadvantage
F. If the same person registers twice under different IDs
G. If the member harms the service or otherwise interferes with its proper use
H. If otherwise contrary to applicable law or the clinic's conditions of use

Chapter 4: Limitation of liability for services

[Article 1: Consultation service]
(1) The clinic makes every effort to maintain security so that members' or users' consultation contents are not disclosed to third parties other than the consulting doctor and service administrators. However, the clinic is not responsible for disclosure or loss of consultation contents in the following cases.
A. Disclosure of consultation contents because the user carelessly exposed the password
B. Consultation contents deleted by the user with the “Delete Consultation” function
B. Disclosure or loss of consultation contents due to natural disaster or other circumstances beyond the clinic's control
(2) Attending physicians and specialists in each department may refer to consultation contents and responses to provide a comprehensive and appropriate answer to a member's request.
(3) Consultation contents from the service may be used for the following purposes after personal identifying information has been removed.
A. Academic activities
B. Creative works such as printed materials and CD-ROMs
C. Part of service content, such as FAQs and recommended consultations
(4) Consultation responses reflect each specialist's subjective view based on medical knowledge and do not represent the clinic's opinion.
(5) The consultation service may be withheld in whole or in part for requests of the following kinds.
A. Repeatedly requesting a consultation on the same matter
B. Requesting consultation using expressions contrary to common sense
C. Requesting a diagnosis through consultation
D. Requesting consultation about treatment, examination, or medication costs

[Article 2: Information service]
(1) The service provides general, summary information for informational purposes only. Its information and consultations can never replace a medical diagnosis and are not intended to replace medical diagnosis, care, or treatment. If you have questions or concerns about your health, see a qualified doctor for a diagnosis. Never disregard medical advice or delay diagnosis, care, or treatment because of information provided by the service.
(2) The clinic does not recommend any specific test, product, or treatment mentioned in the service. All views expressed belong to their authors. The clinic accepts no responsibility for documents or consultation contents provided through the service.
(3) It is entirely up to users whether to accept information on this service or opinions of participating specialists, other members, or visitors. The clinic is therefore not responsible for any loss, injury, or other disadvantage arising from use of products, information, ideas, or instructions provided to members.

Chapter 5: Obligations

[Article 1: Obligations of the clinic]

(1) The clinic makes its services available to members unless special circumstances prevent it.
(2) The clinic must provide the service continuously and reliably as set out in these terms.
(3) The clinic processes members' opinions submitted through the prescribed process using appropriate procedures. If processing takes time, the clinic must inform members of the reason and schedule.

[Article 2: Duty to secure member information]

(1) Members are responsible for all management of their IDs and passwords.
(2) Members agree to receive emails sent as part of the service.
(3) Members must notify the clinic if their IDs are used without authorization.
(4) The clinic does not sell or provide personally identifying information to third parties unrelated to the clinic without prior permission from the member or user. However, it may use voluntarily submitted registration information in the following cases.
A. Providing developers with information needed to develop new features, information, or services useful to members
B. Providing advertisers with statistical information about service members and users as a group (never identifying individual members)
C. Use by the clinic to provide advertisements or services according to member and user preferences
(5) Personally identifying details (such as username, ID, and email address) may be disclosed voluntarily in communication spaces such as bulletin boards and chat rooms (hereinafter “communication spaces”). Third parties may collect, connect, and use disclosed information and send unwanted messages. The clinic cannot control their actions and therefore does not guarantee against discovery of member information by means beyond its control.
(6) The clinic may use cookie technology for convenience. A cookie is a small text file used by a website to identify returning users, support continued access, and provide personalized services. It generally assigns a unique number meaningful only on the issuing site. Cookies do not enter a user's system or harm files. The clinic cannot prevent advertisers or related third parties from using cookies. Members or users who do not want information collected through cookies can change browser settings to accept or reject them. However, cookies may be needed for the service, especially personalized information, to function properly.
(7) The clinic may share and use member information among the service, the clinic, and its business partners.

Chapter 6: Dispute resolution
(1) Disputes about use of the service that arise beyond these terms shall be resolved through mutual agreement as far as possible.
(2) If litigation arises from use of the service, the court with jurisdiction over the clinic's location shall have jurisdiction.

Addendum (October 1, 2026)
(Effective date) These terms take effect on October 1, 2026.